+1 0800-031-000
info@patriotsxpress.com
Global Coverage
Can I arrange to have my parcel(s)
redelivered?
We always attempt to deliver your parcel(s)
twice.
If we are unsuccessful on the first attempt
then we will automatically try again on the
next working day (excluding Saturdays). If
you wish to receive your delivery on a
different day please call us on the number
on the bottom of the card left by our driver
or Track Your Parcel
If we have attempted to deliver your
parcel(s) on two separate occasions then it
will be necessary for you to collect your
parcel(s) from our Depot.
My parcel(s) has not arrived as expected,
what do I do?
If you have a Patriots Express Courier Services
consignment number or supplier provided
Customer reference number please Track your
Parcel for more information alternatively
please Contact Us
Can I arrange to collect my parcel(s)
from you?
Yes you can arrange to collect your parcel(s)
from your local Depot. For more information
and to find the location of your local depot
Track your Parcel(s).
If you are collecting your parcel(s) from
your local Depot please bring the card left
by our driver together with two of the items
from the list below:
Recent utility bill
Driving Licence
Passport
Bank Statement
Wherever possible please bring at least one
form of photo ID.
I have received a card telling me that I
have missed a delivery, what do I do now?
If you have been left a card by one of our
drivers please read the instructions on the
card. If it is the first delivery attempt
our driver will automatically try and
redeliver the next working day (excluding
Saturdays). If this is the second card you
have received then it will be necessary for
you to collect your parcel(s) from your
local depot. For more information and to
find the location of your local depot Track
your Parcel(s)
What proof of Identification do I need to
collect my parcel?
Please bring the card left by our driver
together with two of the items from the list
below:
Recent utility bill
Driving Licence
Passport
Bank Statement
Wherever possible please bring at least one
form of photo ID.
Where is my local Patriots Express Courier Services
Depot?
If you need to collect your parcel(s) from
your local depot please Track your Parcel
online where you will find the depot
address, contact details and driving
directions, or refer to the card left by our
driver. For all of our depot and office
addresses please visit Our Locations.
What are your depot opening hours?
Our Parcel Collection Points at most of our
depots are open Monday to Friday from 08.00
to 20.00 and 08.00 to 12.00noon on a
Saturday for more details visit Our
Locations
How long will you keep my parcel before
returning it to sender?
We keep all parcel(s) for 5 working days
after attempting delivery before returning
the goods to sender.
My delivery has some parcel(s) missing
what do I do?
Please contact your supplier and provide
them with the details of the missing items.
Your supplier will then determine the next
course of action.
My parcel(s) is damaged what do I do?
Please contact your supplier and provide
them with details of the damage. Your
supplier will then provide you with a
solution and take up the matter with Patriots Express Courier Services.
How do I make a complaint /provide you
with feedback on your service / tell you
about the great service I have received?
If you have a query or complaint or would
like to provide us with details of your
delivery experience please Contact Us
I do not have a Patriots Express Courier Services
account so can I send a parcel with you?
For all of our services you will need to
have a Patriots Express Courier Services account before
we can start trading. If you are interested
in setting up an account, please visit
Become a Customer.
What packaging options do you provide?
Please refer to our Packaging section for
more information on Patriots Express Courier Services
Packaging.
Are there any goods that you cannot
carry?
Please refer to our Dangerous Goods and
Hazardous Materials section for more
information on what we do and do not carry.
What IT solutions do you offer to help me
with my dispatch process?
Patriots Express Courier Services offers a range of
on-line, stand alone and integrated systems
to assist with your despatch process. Please
ensure that your local Patriots Express Courier Services account team are aware of your
requirements enabling us to arrange for a
member of our dedicated Customer Solutions
team to contact you.
What are your Terms & Conditions?
Please view our Terms & Conditions for more
information.
Are my consignments insured?
Customers should refer to their Terms and
Conditions or contact their local account
contact for more information.
How do I get a Proof of Delivery (POD)?
If you are receiving a parcel you can obtain
a POD on Track Your Parcel
If you are the sender of the goods and
require a hard copy POD please refer to your
account holding depot.
What management information/reporting
tools do you provide?
We provide on line tools to assist you with
reporting. Please request this functionality
through your Account Team.
How can I make a comment about your
service?
If you have a query or complaint or would
like to provide us with details of your
delivery experience or other comment about
our service or people please Contact Us.
